Appeals Directorate


Appeals Directorate is a newly formed directorate, after considering the importance of Appeal Procedure described in Chapter -10 of the Revised Kyoto Convention (RKC) of the World Customs Organization (WCO), and the Article 4 of Trade Facilitation Agreement (TFA) of the World Trade Organization (WTO).

This directorate was established in November, 2014 and functions directly under the Director General of Customs.

Its objective is to facilitate the trade by considering the appeals lodged in writing to the Director General of Customs (DGC).

Appeal: The act by which a person who is directly affected by a decision or omission of the Customs and who considers himself to be aggrieved thereby seeks redress by lodging an appeal in writing to the Director General of Customs.

Processing of Appeals

  • Any aggrieved trader may lodge an appeal in writing to the Director General of Customs.
  • When an appeal is referred to this directorate by the DGC, it is registered and a file is opened.
  • And further information and or report are called from the relevant parties and respective directorate.
  • The matters are studied in depth and prepare the detail report and submitted to DGC for his approval.
  • DGC’s order is conveyed to the respective directorate for further action to be taken, as well as the appellant is informed.

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